One-day workshop using highly interactive structured process. Pre-work to gather individual comments then produced onto Pinpoint Cards to facilitate easy prioritising and filtering. Graphic facilitation boards were used to ‘map’ the story which built in complexity during the day. ‘Narrators’ introduced each new ‘chapter’ and all of the team contributed their experience as actors in the story. Process was called a ‘Smart-Completion’, part of Proserv’s SmartTrack Project Excellence programme being developed in partnership with People Positive.